Floura Life (flouralife.com) is committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer. By using our website or placing an order, you agree to the terms of this policy.

Who we are

Floura Life is the data controller responsible for your personal information collected through flouralife.com. For any privacy-related questions, please contact us at: privacy@flouralife.com

What information we collect

When you place an order:

• Full name and email address
• Shipping and billing address
• Payment information (processed securely by our payment provider — we never store card details)
• Order history and purchase details

When you visit our website:

• IP address and browser type (via cookies and analytics tools)
• Pages visited, time on site, and browsing behaviour
• Referral source (how you found us)

When you sign up for our newsletter or create an account:

• Name and email address
• Communication and marketing preferences

How we use your information

• To process, fulfil, and ship your orders
• To send order confirmations, shipping updates, and customer service communications
• To send marketing and promotional emails (only if you have opted in)
• To improve our website, products, and customer experience
• To prevent fraud and maintain the security of our platform
• To comply with applicable legal obligations

How we share your information

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers who assist us in operating our business, including:

• Shopify — e-commerce platform and order management
• Shipping carriers — to deliver your order
• Payment processors (e.g. Stripe, PayPal) — to handle transactions securely
• Email marketing platforms — for newsletters and promotional communications
• Analytics providers — to understand website usage and improve performance

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may control cookie settings through your browser at any time. By continuing to use our website, you consent to our use of essential cookies.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order and transaction data is typically retained for 7 years for accounting and legal compliance purposes. Marketing data is retained until you unsubscribe or request deletion.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to opt out of marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority in your country

To exercise any of these rights, please contact us at privacy@flouralife.com. We will respond to your request within 30 days.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact

For any privacy-related questions, concerns, or requests, please contact us at: privacy@flouralife.com

Floura Life · Last updated: June 2026 · flouralife.com

Our 30-day money back guarantee

At Floura Life, we stand fully behind every product we sell. If you are not completely satisfied with your purchase for any reason, we offer a full refund within 30 days of your order date — no questions asked.

We want every customer to feel completely confident when trying Floura Daily Drops for the first time. Your satisfaction and trust are our highest priority.

How to request a refund

To request a refund, contact us at support@flouralife.com within 30 days of your order date and include the following:

• Your order number
• The email address used to place the order
• A brief note that you would like a refund (no explanation required)

You are not required to return the product. Once your request is received, we will process your refund within 3–5 business days and send you a confirmation email.

Refund details

• Refunds are issued to the original payment method used at checkout
• Processing time: 3–5 business days after approval
• Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear on your statement
• Original shipping costs are refunded in full
• No restocking fees or return shipping costs apply

Subscriptions

If you are on a monthly subscription and wish to cancel, you may do so at any time through your account dashboard or by emailing support@flouralife.com. Cancellations made before your next billing date will take effect immediately with no cancellation fees.

If you have been charged for a renewal order that you did not intend to place, please contact us within 7 days of the charge and we will issue a full refund.

Exceptions

The 30-day money back guarantee applies to all first-time orders of each product. For repeat orders of the same product, refund requests are assessed on a case-by-case basis. If you have any questions or concerns, please do not hesitate to reach out — we are always happy to help.

Contact

For any questions about returns or refunds, please contact us at: support@flouralife.com

Floura Life · Last updated: June 2026 · flouralife.com

Shipping rates

Domestic & International

• Orders under €50 — Standard shipping: €4.99
• Orders €50 and above — Free standard shipping worldwide
• Shipping costs are calculated at checkout based on your location

We ship to most countries worldwide. If your country is not available at checkout, please contact us at support@flouralife.com and we will do our best to assist you.

Processing time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next available business day. You will receive an email confirmation once your order has been dispatched.

Estimated delivery times

• Standard international shipping: 7–21 business days depending on destination
• Expedited shipping options may be available at checkout for select countries

Please note: delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control. Floura Life is not responsible for delays caused by customs authorities or postal services.

Order tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment via the carrier's website. If you have not received a tracking email within 3 business days of placing your order, please contact us at support@flouralife.com.

Customs & import duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are entirely the responsibility of the customer and are not included in the product price or shipping fee charged by Floura Life.

We recommend checking your local customs regulations before placing an order. Floura Life is not responsible for any delays or additional costs related to customs clearance.

Lost or damaged orders

If your order arrives damaged or is lost in transit, please contact us at support@flouralife.com within 14 days of the expected delivery date. Please include your order number and photographs of any damage where possible. We will work with you promptly to find the best resolution.

Contact

For any shipping-related questions, please contact us at: support@flouralife.com

Floura Life · Last updated: June 2026 · flouralife.com

Important notice — please read carefully

The following disclaimer applies to all products sold by Floura Life (flouralife.com). By purchasing or using any Floura Life product, you acknowledge and agree to the terms set out below.

Not a medicine or medical treatment

Floura Daily Drops is a dietary supplement, not a medicine or pharmaceutical product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The information provided on this website, in our marketing materials, and on our product packaging is for informational and educational purposes only. It does not constitute medical advice and should not be used as a substitute for professional medical guidance.

If you have a medical condition, are pregnant or breastfeeding, are taking prescription medication, or have any health concerns, please consult a qualified healthcare professional before using this or any other dietary supplement.

Regulatory statement

These statements have not been evaluated by the Food and Drug Administration (FDA) or any other national regulatory authority. This product is not intended to diagnose, treat, cure, or prevent any disease.

Floura Life products are manufactured in GMP (Good Manufacturing Practice) certified facilities. Our products are intended to complement a healthy lifestyle and balanced diet, not to replace them.

Individual results may vary

Results from using Floura Life products may vary from person to person. Factors including age, diet, lifestyle, health status, and consistency of use can all affect individual outcomes. The testimonials and reviews featured on our website reflect the personal experiences of individual customers and are not representative of guaranteed or typical results.

We make no claim that all customers will experience the same benefits as those described in customer reviews or marketing materials.

Ingredients & allergens

Please review the complete ingredient list on the product label before use. If you are allergic or sensitive to any of the listed ingredients, do not use this product. Our products are manufactured in a facility that handles a variety of botanical and herbal ingredients.

If you experience any adverse reaction after using a Floura Life product, discontinue use immediately and consult a healthcare professional.

Safe use & storage

• Store in a cool, dry place away from direct sunlight and heat
• Keep out of reach of children
• Do not exceed the recommended daily serving
• Check the expiry date printed on the packaging before use
• Discontinue use and seek medical advice if you experience any adverse effects
• This product is intended for adults only unless otherwise specified

No professional relationship

Use of this website and purchase of Floura Life products does not create a doctor-patient or any other professional healthcare relationship between you and Floura Life. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or dietary supplement.

Contact

If you have any questions about our products, ingredients, or this disclaimer, please contact us at: support@flouralife.com

Floura Life · Last updated: June 2026 · flouralife.com