Privacy Policy
Floura Life (flouralife.com) is committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer. By using our website or placing an order, you agree to the terms of this policy.
Who we are
Floura Life is the data controller responsible for your personal information collected through flouralife.com. For any privacy-related questions, please contact us at: privacy@flouralife.com
What information we collect
When you place an order:
- Full name and email address
- Shipping and billing address
- Payment information (processed securely by our payment provider — we never store card details)
- Order history and purchase details
When you visit our website:
- IP address and browser type (via cookies and analytics tools)
- Pages visited, time on site, and browsing behaviour
- Referral source (how you found us)
When you sign up for our newsletter or create an account:
- Name and email address
- Communication and marketing preferences
How we use your information
- To process, fulfil, and ship your orders
- To send order confirmations, shipping updates, and customer service communications
- To send marketing and promotional emails (only if you have opted in)
- To improve our website, products, and customer experience
- To prevent fraud and maintain the security of our platform
- To comply with applicable legal obligations
How we share your information
We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers who assist us in operating our business, including:
- Shopify — e-commerce platform and order management
- Shipping carriers — to deliver your order
- Payment processors (e.g. Stripe, PayPal) — to handle transactions securely
- Email marketing platforms — for newsletters and promotional communications
- Analytics providers — to understand website usage and improve performance
All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may control cookie settings through your browser at any time. By continuing to use our website, you consent to our use of essential cookies.
Data retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order and transaction data is typically retained for 7 years for accounting and legal compliance purposes. Marketing data is retained until you unsubscribe or request deletion.
Your rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to correct inaccurate or incomplete information
- The right to request deletion of your personal data
- The right to opt out of marketing communications at any time
- The right to lodge a complaint with the relevant data protection authority in your country
To exercise any of these rights, please contact us at privacy@flouralife.com. We will respond to your request within 30 days.
Data security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact
For any privacy-related questions, concerns, or requests, please contact us at: privacy@flouralife.com
Floura Life · Last updated: June 2026 · flouralife.com